CHARGES:
Rental charges and Insurance charges (if applicable) are taken from your credit card when you collect your phone. You are liable to pay for all calls made and received according to the applicable tariff. Call charges are taken from your credit card as and when we receive the call data from the networks. Due to delays in receiving call data from networks, calls may be charged several months after they were made. Statements detailing the charges that we have taken, including fully itemised lists of the calls you have made, can be provided upon request. Our credit card transactions are processed at our billing centre in the UK; Prior to travel you are advised to notify your credit card company to expect charges from the UK. Your credit card details will be securely held for the duration of your rental period. You must inform us of any changes to your credit card details. If we are unable to take payments from your card we may suspend the service until outstanding charges are taken. Any debts may be passed to a collection agency. You will be liable for all costs and expenses incurred as a result of this action, including collection agency fees (based on a percentage at a maximum of 33%), and reasonable legal fees.
LOSS OR THEFT:
You are liable for all call charges incurred until you notify us of the loss or theft. To request disconnection of the service call 03 4550 1525 immediately. This emergency service is available 24-hours. Out of normal office hours our answering service will provide instructions. We will debit the full replacement cost of the equipment from your credit card unless you have taken out the Mobal Rental All Risk Protection Plan. In the event of loss or theft call charges will be debited from your credit card based on the call data that we receive from the network.
MOBAL INSURANCE:
Mobal Insurance protects you from the charges that would normally be incurred if your rental equipment is lost, stolen or damaged, including up to 50,000 Japanese Yen of airtime if your phone is used after it is lost or stolen. If your rental equipment is lost or stolen, you must notify Mobal immediately to request disconnection of the phone service. Mobal will then send you a claim form to complete. Failure to notify Mobal of the loss or theft could affect your right to claim. You must report the theft or loss to the Police. You must notify Mobal of the Police Incident Number, the name and telephone number of the Police station, and the date on which the incident was reported. Claims cannot be accepted unless this information is provided. You must take all reasonable precautions to protect the equipment from theft, loss and damage. This Plan does not cover any additional costs incurred as a consequence of the loss, theft or damage of the equipment. This Plan does not cover theft from an unattended motor vehicle. This Plan shall be void in the event of fraud, non-disclosure or alteration of risk. We reserve the right to cancel the Plan and in such an event returning the premium for the unexpired period. Deductible/Excess fee: 4,000 Japanese Yen.
EQUIPMENT PROBLEMS:
You must check the contents of your package carefully and notify us of any missing or incorrect items before you leave the counter. Any problems you have with the equipment must be reported to Mobal as soon as possible. Refunds will not be issued if we were not given the opportunity to solve the problem. We shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service. We shall not be held responsible for problems relating to the service provided by the phone networks.
RETURNING EQUIPMENT:
You are responsible for returning the equipment to us; simply return it to the Mobal counter, Terminal 1, 1st Floor Arrival Lobby, North Wing, Narita Airport. Opening Hours: 8:00am-9:00pm daily. If the equipment is returned later than the agreed Rental End Date, additional rental and Insurance charges (if applicable) will be applied. Early return is non-refundable.
RESTRICTIONS:
You must not transfer the ownership, sell or rent the equipment. We reserve the right to limit or reject orders or to terminate the service at any point, without explanation, such termination to be effective immediately. You are responsible for taking care of the equipment and ensuring that it is used responsibly.
MOBAL COMMUNICATIONS INC
1st Floor C1206, Narita Airport Terminal 1, Sanrizuka, Narita-City, Chiba, 282-0011, Japan.
This agreement shall be governed by the laws of New York State. The courts of New York State shall have the non-exclusive jurisdiction to settle any disputes that may arise from or in connection with this agreement. "We" refers to Mobal Communications Inc., "You" refers to the person buying the equipment.