Recommended by...

Time, Frommer's, About, Inc, Budget Travel, The Wall Street Journal, MSN, The Washington post, The Oregonian, The Travel Insider
Order a FREE Japanese Cell Phone for your visit

Open 7 days a week from 8am - 9pm at Narita Airport Terminal 1

Our counter at Narita Airport
  • FREE rental
  • FREE incoming calls
  • No Deposits
  • No Minimum Fees
  • 24/7 English Speaking Customer Support
  • English Phone And Menus
  • Quick And Easy Ordering
Order now

Mobal's services are especially aimed at travelers to Japan, so if you want to be confident you understand your rental phone, service and costs, come speak to us.

Mobal Narita Customers Include

Our customers

1. Choose your option

Option 1 Full Package - Phone and SIM Card

Japanese Cell Phone

What you get

  • Japanese Cell Phone (with English menus)
  • Japanese Softbank SIM Card
  • Travel Charger
  • Mobal Carry Case
  • User Guide

Add to cart

Daily Rental: 200 yen/day FREE

(order online to guarantee this offer)

Optional Insurance: 108yen/day

More Info

Option 2 - SIM Card Only

Japanese SIM Card

For customers who already have a compatible handset, but need a Japanese SIM card.

Your phone must be:

- A 3G phone with 2100mhz frequency

- Unlocked to accept any SIM card

What you get

  • Japanese Softbank SIM Card
  • User Guide

Add to cart

Daily Rental: 200 yen/day FREE

(order online to guarantee this offer)

Optional Insurance: 108yen/day

More Info

2. Call rates

Incoming Calls FREE
Outgoing Calls ¥216 / minute
Incoming Text Messages FREE
Outgoing Text Messages ¥135 / message
Data (web browsing and email) ¥2.1 / kB (¥2,212 / MB)

3. How to order your Mobal Japanese phone

  1. Simply click the order button on the product that you want in section 1.
  2. Enter your contact information and rental dates.
  3. Hit reserve my phone. It's as simple as that!

4. What's in the box?

  • 1. Mobal Japanese Phone
    Set up ready in ENGLISH. I know we're saying it's a Japanese phone, but that doesn't mean you've got to learn Japanese before you can use it!
  • 2. Travel Charger (ready to use in Japan)
    Your phone is fully charged when you receive it.
  • 3. Mobal carry case
    To keep your equipment altogether and safe and secure!
  • 4. User guide
    Simple instructions to get you started with your phone - quickly & easily.

5. Mobal compared to other companies

How much can you save with Mobal
Competitor 1 Competitor 2 Mobal Narita
Rental rates: 575 yen per day, two weeks - 8,050 yen Rental rates: two weeks - 4,200 yen Rental rates: FREE
Optional theft and loss: two weeks - 4,410 yen Optional theft and loss: two weeks - 11,680 yen Optional theft and loss: two weeks - 1,400 yen
Total: 12,460 yen Total: 15,880 yen Total: 1,400 yen
Deposit off credit card: 30,000 yen Deposit off credit card: 30,000 yen Deposit off credit card: ZERO
Final Total: 42,460 yen Final Total: 35,880 yen Final Total: 1,400 yen

6. Frequently asked questions

1. Who are Mobal?

If you've never heard of Mobal before, here are some of the facts about us:

a) Mobal is one of the world's longest running cell phone providers and was founded in 1989 (consider that Cingular was only founded in 2001, Verizon in 2000 and T-Mobile in 1995 and that puts our long history into perspective!)

b) You're in good company - Mobal has the best selling international cell phone in America today

c) You're in expert company too - Mobal has been endorsed by major travel and media experts like TIME magazine, The Wall Street Journal, The New York Times, The Washington Post, MSNBC, The Travel Insider.

As you can see, we're a well-established company with a proven reputation.

2. Can I order a Japanese cell phone now, and pick it up when I arrive?

Simply order your phone by filling in your details on the order form. Our Mobal staff will have your phone ready for when you arrive at Narita Airport, so all you have to do is provide payment and you're on your way! This will only take you about 5 minutes which is one less thing to worry about!

3. What phone number will I get?

You will be provided with a local Japanese phone number. Your cell phone number will be sent in advance and you will be notified by email 2 days before your arrival date.

4. How am I billed?

When you pick up your phone from our Mobal counter we will take the insurance charges (if you decide to take it). Of course, we don't take any rental charges because it's FREE! Call charges are taken from your credit card as and when we receive the call data from the networks. Statements detailing the charges that we have taken, including fully itemised lists of the calls you have made, can be viewed in your online account. We accept Visa, Mastercard, Amex, Diners and JCB.

5. Are there any hidden charges?

There are no hidden charges with the Mobal Japanese Phone. The only costs associated with the Mobal Japanese Phone are the insurance charges (if you decided to take it), and then the calls you make while in Japan. There is no deposit or minimal usage charged. Zip. Nada. Nothing.

6. Can I return the phone at another airport?

Unfortunately, we only have a counter at Narita airport. However, if you wish to return the phone by post simply ask the counter staff for the return address. You are responsible for the return postage costs.

7. Can you deliver my phone to my hotel?

Unfortunately, we are unable to offer a delivery service in Japan. Please call us to discuss your delivery requirements.

8. How can I find you?

We are located on the first floor of the Terminal 1 building, simply turn right after you go through the central entrance and you will see the Mobal Narita counter on the hand right side.

Map of our location

9. How do I get to Terminal 1 from Terminal 2?

There are FREE shuttle buses between Terminal 1 & Terminal 2 that run every 10 minutes.

7. Opening Times

Opening Times: 7 days a week from 8am - 9pm

Our counter is extremely conveniently positioned, directly on your route out of the airport terminal, and we remain open late, 7 days a week, 365 days a year, ensuring we're always here to meet you from your flight.

8. Contact us

UK: + 44 (0)1543 426999

US: +1 888 777 1164

Japan: 0120 423524

If you would like to contact us by email for any reason you can do so using the form below.